General terms & conditions
General
Papoutsi Shoes, Things and Thoughts has its registered office in The Hague, the Netherlands.
It is registered with the Chamber of Commerce under number 27260913.
Papoutsis are handmade in the Netherlands following an original design.
It is a product that will hopefully make you as happy as we are when we are making a pair of Papoutsis.
With a smile.
You are always welcome to ask questions about your intended use of the Papoutsis
to establish whether your expectations are in line with the Papoutsi philosophy.
However, you cannot derive any rights from the consequences of your use of the Papoutsis.
The price and design of the product are subject to change without prior notice.
In case of any inconsistencies, the Dutch version will always prevail.
These General Terms and Conditions apply to all sales.
Products
The products in the webshop are depicted and described as accurately as possible.
The products supplied may differ from the images on the website.
All Papoutsi products supplied comply with reasonable requirements of quality and functionality.
Papoutsis are handmade, in 2 different qualities;
A fantastic alternative for everyone who prefers shoes that are made without animal products or who would (also) like to walk on humid/wet surfaces, because Papoutsi 100% Vegan is waterproof at the outside surface.
The colours and material are particularly durable. Colourfast.
Decolourisation occurs due to damage, for example in the areas where the sole touches the ground. But this will allow you to keep track of your footprint.
- 100% vegetable-tanned and chromium-free leather
As pure and natural as possible.
The leather retains its natural irregularities.
This means all Papoutsis have a unique colour and texture.
The product you ordered may therefore differ from the online image.
The use of a soft or a sturdy part of the hide can usually be arranged in consultation.
- Papoutsi shoes leather is dyed
Because the leather is vegetable-tanned and not coated, the colouring agents that are used in the dyeing process may break down during use.
This is especially true for the darker colours (True Dark Blue Kids and Wonderful Red Kids). The breaking down of dyes occurs due to heat and moisture from your feet and/or external factors.
Papoutsi cannot be held liable for the consequences of this natural breaking down of dyes. The dyes used are water-based dyes that do not contain any harmful substances and are therefore EU-approved.
Choosing the right size
We recommend you to use the size table to find the right size.
Here you'll read how to measure your feet so you can order the right size Papoutsis.
Papoutsi cannot be held liable if you order the wrong size.
Ordering and payment
Welcome! Our team would love to make a beautiful pair of Papoutsis just for you!
You can order your Papoutsis by phone, by e-mail or online.
After your verbal, online or written order you will receive a confirmation and an invoice by e-mail.
After we have received the full order amount, including shipping costs, Papoutsi will ship your order to you as soon as possible, but in any event within 14 days. If shipping is not possible due to technical reasons, Papoutsi will contact you within 14 days.
You can pay using:
- IDEAL (within the Netherlands);
- Bancontact (within Belgium);
- Sofortbanking (within Europe);
or
- by b INGB 0006 8910 38ank transfer of the purchase amount (+ any shipping costs).
Please include your order number and name.
IBAN: NL57 INGB 0006 8910 38
BIC: INGBNL2A
Papoutsi
Would you like to order something from the webshop?
Step 1 to 5:
Visit the webshop: https://www.papoutsi.nl/nl/Webshop/Kids
Choose KIDS, ADULTS, THINGS or 100% Vegan! in the menu bar or click on the photos
Choose or click on your preferred colour combination.
Now you are ready to choose a size. Follow the size advice in https://www.papoutsi.nl/nl/maattabel
Now you can see and order all Papoutsi versions.
You can easily switch between versions by clicking on the boxes for the different leather and cord colours.
Have fun choosing your very own version.
Pauline is always happy to answer any questions about the Papoutsis by e-mail: handmade@papoutsi.nl
I’m happy to think along with you. Looking forward to hearing from you!
You can see the status of your order by viewing the shopping cart.
Cancelling an order
If you want to change or cancel your order, please contact us as soon as possible by e-mail, stating your order number, name and address.
If due to technical reasons the shipping of your order takes longer than 14 days, you may cancel your order at no cost to you.
Orders that have already been shipped cannot be cancelled.
Delivery and shipping costs
The order will be sent to the address that is provided by the customer.
Any additional costs that arise due to an incorrect address are the responsibility of the customer.
Papoutsi Shoes cannot be held liable for any delays caused by the postal services.
- All orders are shipped by PostNL.
- Shipping costs within the Netherlands are always € 6.95, regardless of weight.
- Shipping costs for Germany and Belgium are always € 10.90, regardless of weight.
- Please contact us for details about shipping to other European countries.
- Delivered at your provided address.
- A signature is required for receipt outside of the Netherlands.
- Shipping is free for any orders of € 110 or more in the Netherlands, Germany and Belgium.
Delivery time
The delivery time is subject to the availability of the ordered product.
Products that are in stock are delivered as soon as possible after receipt of payment.
This is usually a week, but in any event within 14 days.
As soon as your online order is made, you will receive an automatic e-mail confirmation.
A different delivery time may apply for customized products.
This is due to a longer production time.
Returns
If you are not satisfied with your order for whatever reason, please contact us within 7 days after receipt of your order at handmade@papoutsi.nl.
You may return your order when:
- the product has not been worn or damaged and is contained in its original cotton packaging (i.e. exactly as you received it).
- you contacted us within 7 days after receipt of your order.
- it does not concern a product that has been irreversibly customized to your wishes by Papoutsi.
After Papoutsi has agreed to have the product returned, you will receive an e-mail that contains a link that will enable you to print a return label yourself (Netherlands only).
The shipping costs for the returned product within the Netherlands are your responsibility and amount to € 6.95. Please contact us if you are outside the Netherlands.
Alternatively, you may return the product yourself within 7 days. Any lost or damaged packages are your responsibility in this case.
We recommend having your parcel insured.
Address for returning your order:
Papoutsi Shoes, Things and Thoughts
Pauline Vos
Laan van Nieuw Oost-Indië 190
2593 CB Den Haag, Netherlands
After receipt of the unworn and undamaged product, Papoutsi will transfer the purchase amount less shipping costs to your bank account.
Any discount received on shipping costs (applies to purchases > € 110) does not apply for a returned order below € 110.
The shipping costs will be deducted from the purchase amount that we will transfer to you in case of a return.
After all, no purchase was made in case of a returned order.
Exchanging your order
If you would like to exchange your order for another pair of a different colour or size, please contact us via handmade@papoutsi.nl within 7 days after receipt of your order.
You may exchange your order when:
- the product has not been worn or damaged and is contained in its original cotton packaging (i.e. exactly as you received it).
- you contacted us within 7 days after receipt of your order.
- it does not concern a product that has been irreversibly customized to your wishes by Papoutsi.
- it is not a SALE item.
After Papoutsi has agreed to have the product returned, you will receive an e-mail that contains a link that will enable you to print a return label yourself (Netherlands only).
The additional costs for shipping orders within the Netherlands amounting to € 6.95 are your responsibility. (If you are outside of the Netherlands, please contact us.)
You can also take care of the shipping of the order to be returned yourself. Please do so within 7 days. Any lost or damaged packages are your responsibility in this case.
We recommend having your parcel insured.
Address for returning your order:
Papoutsi Shoes, Things and Thoughts
Pauline Vos
Laan van Nieuw Oost-Indië 190
2593 CB Den Haag, Netherlands
Standard shipping costs for Papoutsi Shoes (also apply for returned orders):
Within the Netherlands: € 6.95.
For Belgium and Germany: € 10.90
Other (EU) countries: please contact us.
You can transfer the costs to:
IBAN: NL57 INGB 0006 8910 38
BIC: INGBNL2A
Papoutsi
As soon as we have received payment and the Papoutsis to be exchanged, I will send you the new pair of Papoutsis.
Enjoy your Papoutsis! I wish you free and happy feet!
With a smile, Pauline